ITIL V2 to ITIL V3 Foundation Bridge Training from EMA
This hands-on certification training program enables ITIL Version 2 certified students to upgrade their Foundation certification to Version 3 of the IT Infrastructure Library. Accredited by EXIN and ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.
The one-day course features lectures, discussion, case study team exercises, and quizzes and culminates with an optional, one-hour certification examination.
ITIL V2 to ITIL V3 Foundation Bridge - Course Outline
Continual Service Improvement
- Review, Audit, and Metrics through the Continual Service Improvement
- New/Changed Concepts and New Definitions and Terms
Service Operation
- Incident, Problem, Event, and Access Management
- Request Fulfillment and the Service Desk
Service Transition
- Best Practices in Release Management, Change Management, Program/Project Risk Management, Service Asset and Configuration Management, CMS, DML, and the Spares Store
Service Strategy
- Service Economics
- ROI
- Service Portfolio Management
- Demand Management
Service Design
- Service Catalog Management
- Service Level Management (SLM)
- Availability Management
- IT Service Continuity Management
- Supplier Management
- Information Security Management
- Capacity Management
ITIL V2 to ITIL V3 Foundation Bridge - Who Should Attend
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.
ITIL V2 to ITIL V3 Foundation Bridge - Prerequisites
All students will be required to submit a copy of their V2 Foundation certification prior to attending the class.
ITIL V2 to ITIL V3 Foundation Bridge - Exam
An optional 1-hour, closed book, multiple choice examination can be administered by an independent proctor at the end of the course. Certification is through either the Information Systems Examination Board (ISEB) or the Examination Institute for Information Science (EXIN).
Contact us to learn more about scheduling an onsite group, Web-based group, or online mentored learning course for ITIL V3 to ITIL V3 Foundation Bridge today!
