ITIL V3 Foundation Certification Training from EMA
This hands-on ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in Version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.
This three-day course features lectures, discussion, team exercises, and quizzes and culminates with an optional, one-hour certification examination.
ITIL V3 Foundation Certification - Course Outline
Day 1
- Introduction
- ITIL Concepts
- Continuous Service Improvement
- Service Operation
Day 2
- Review Day 1
- Service Transition
- Service Design
Day 3
- Review Day 2
- Service Strategy
- Review Program
- Self-Study, Exam Prep
ITIL V3 Foundation Certification - Who Should Attend
Senior IT and business executives, IT management and staff, consultants, project managers, and others interested in learning about IT Service Management.
ITIL V3 Foundation Certification - Prerequisites
None
ITIL V3 Foundation Certification - Exam
An optional 1-hour, 40-question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through either the Information Systems Examination Board (ISEB) or the Examination Institute for Information Science (EXIN).
ITIL V3 Foundation Certification - Reference Material
Each student will receive a workbook.
Contact us to learn more about scheduling an onsite group, Web-based group, or online mentored learning course for ITIL V3 Foundation Certification today!
