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Enterprise Mobile Device Management:
How Smartphones and Tablets are
Changing Workforce IT Requirements
An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) Survey-based Research Report
Written by Steve Brasen, EMA Managing Research Director
October 2011
Sponsored by:
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Enterprise Mobile Device Management: How Smartphones
and Tablets are Changing Workforce IT Requirements
Table of Contents
Introduction ..........................................................................................................................................................1
The Evolution of Mobile IT ......................................................................................................................1
The Mobile Workforce ................................................................................................................................2
Enterprise Mobile Device Management ...................................................................................................2
Research and Methodology ................................................................................................................................3
Mobile Device Adoption ....................................................................................................................................4
Smartphones ..................................................................................................................................................4
Tablets ........................................................................................................................................................... 11
Enterprise Mobile Device Usage ................................................................................................................... 13
Challenges to Workforce Mobility ................................................................................................................. 19
Best Practices in Mobile Device Management ............................................................................................ 22
Conclusions ........................................................................................................................................................ 28
Appendix A: Demographics for End-User Survey .................................................................................... 29
Appendix B: Demographics for IT Manager Survey ................................................................................. 34
©2011 Enterprise Management Associates, Inc. All Rights Reserved. | www.enterprisemanagement.com
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