This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) report is designed to help IT organizations, executives and professionals understand how to transform change management to support a new environment in an era of Cloud computing, virtualization and increasing business and organizational dependencies on IT services. It addresses how to establish a baseline for change management initiatives in terms of process, phased planning, technology adoption and organizational readiness – including how to set effective metrics. It clarifies the role of a Configuration Management Database (CMDB) System in context with change-related automation as a means of hardening best practices and minimizing risks. 

The report also provides a brief introduction to ASG’s design and functional strengths in supporting more effective approaches to change management through its Dashboard Analytics, its MetaCMDB, its support for process automation, and its Discovery and Dependency Mapping (DDM) capability for application dependency mapping.