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EMA Impact Brief: ServiceNow Extends Functionality with June 2011 Release
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 Author:Charlie Betz |
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Abstract: ServiceNow, the provider of a comprehensive Software as a Service (SaaS) offering for IT Service Management (ITSM), has solidified and extended its product with new functionality deployed on June 3. This is billed primarily as a ìconsolidationî release, yet includes two new applications and platform enhancements. This included: * A Change Risk survey assessment framework, with user configurable criteria and risk weighting. * A Data Certification application * A new integrated Governance, Risk, and Compliance module. * A Document Management module, with basic authoring and tracking capabilities. * Enhancements to the social media features. |
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